Cancellation and refund

Travel plans can often change or need to cancellation and refund unexpectedly. Our services support you so that you can still reach your destination. Using online refund, most flight bookings* can be cancelled and refunded online up to 24 hours before the beginning of your trip. Refund and/or cancellation of the purchased ticket are dependent on the type of ticket purchased.

Change, cancellation and refund policy

Change, Cancellation and Refund policy depends on Airlines individual policy which is a part of our services. If you buy your ticket from the website, the relevant conditions will be printed on your ticket. otherwise, you need to get detail information/conditions from your ticket issuing office at the time of ticket purchased / issuance. The conditions are subject to change at any time without prior notice.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. Above policy is subject to change at any time without any prior notice.

Cancellation and refundHow can I get my ticket cancellation and refund online?

First, please cancel your booking:

  1. Click on My bookings
  2. Enter your surname and booking code
  3. Select the relevant booking and click on the “Cancellation” button
  4. Confirm your selection on the following page

If you purchased your ticket in a different office or travel agency, please contact the office that issued your ticket for a refund of the ticket price.

How long will it take to refund my ticket?

75% of online refunds are dealt with within 2–3 days. In individual cases, online refunds which cannot be automatically calculated may be delayed because of the length of time manual processing takes us, as well as the final settlement by your bank. We assure you that we will deal with your request for a refund as quickly as possible.

If you cancel a booking which was made, for example, in a travel agency and not directly with airlines, please contact the place where you made your booking to request a refund.

Non Refundable Tickets:

Non-refundable tickets cannot be returned for a refund. However, if you cannot use your ticket, you may be able to apply its value toward a future flight. The airline may charge additional fees for changes made to a non-refundable ticket.

Ticket refunds in the case of flight disruptions:

If your flight has been cancelled by Airlines as a result of disruptions, you can have your flight ticket refunded free of charge via Airlines.

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